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Returns & Refund Policy

Customers can return only those products on our website that have not been customised. Returns can be only made within 7 days of receiving the products. In case of returns, it would be sole discretion of Five By Seven Solutions to accept the returns, the customer agrees not to dispute the decision made by the company. 

For replacement / refund customer need to send us the product back within 7 days after delivery of the products else warranty will be void and customer will not be entitled for any replacement or refund as delay would consider as usage of product by customer.

We Will replace the product once we receive the original shipment from customer within the mentioned time frame. Replacement will be done if we found that the claim of the customer is correct after verification.

Photographs will be required for the dispute. Damaged goods will be reviewed within 7 days after the claim and replacement product will be sent within a week. If we are not able to replace the product we will then refund the money in full.

Please note that the product should be unused and should be sent back along with original box to:

Five By Seven Solutions Private Limited 
318/276, Lane No. 3, Saidulajaib,
New Delhi, 110016

Customer can cancel the product before shipment through mail. And product will be canceled in a week and full amount will be refunded through Check/Bank Transfer after reviewing the return case. 

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10-15 working days but in case of payments by cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

This policy is only for customer in India and we won't be able to provide exchange returns or refunds to our international customer due to prohibitive shipping cost. If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.

Damaged or defective goods will be replaced free of cost, whereas if a customer wants to replace because of other reasons a Rs. 200 courier charges will be applicable.

Refund Policy
We will refund the money the way the payment was made.
If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account.
If the payment mode was Cheque or DD, we will send you a cheque (not a DD). Cheques will be sent only to the billing address of the customer.

How do I return an item purchased on www.5by7.in?
Returns are easy, simply follow these steps
Contact us and provide Order ID details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product. We do not charge extra for returns and all replacements/pickups are done free of cost.