Customers can only return/exchange those products on our website that have not been customized. Product(s) must be returned within 7 business days from the date of delivery. It would be at sole discretion of Five By Seven Solutions to accept the returns, the customer agrees not to dispute the decision made by the company.
For replacement / refund the product must be returned within 7 business days from the date of delivery, failing which the warranty will be void and customer will not be eligible for any replacement or refund as delay would be considered as usage of product by customer.
We will replace the product once we receive the original shipment from customer within the mentioned time frame. Replacement will only be done if the customer's claim is found to be correct post verification.
Photographs will be required for the dispute. Damaged goods will be reviewed within 7 business days from the date of the claim and replacement product will be sent within 7 business days. If we are not able to replace the product we will then refund the money in full.
Please note that the product/s should be unused and should be returned along with original box to:
Five By Seven Solutions Private Limited
318/276, Lane No. 3, Saidulajaib,
New Delhi, 110016
Customer can cancel the order before shipment through e-mail. Order will be canceled in a week and full amount will be refunded through Check/Bank Transfer after reviewing the return case.
The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10-15 working days but in case of payments by check or DD, it may take a few extra days for the check to be delivered to your billing address.
This policy is only for customers in India and we would be unable to provide exchange returns or refunds to our international customers due to prohibitive shipping cost. If transaction is processed more than once for the same order, the additional amount paid will be refunded via same source within 15 to 20 working days.
Damaged or defective goods will be replaced free of cost. However, if the customer wants to replace because of other reasons, an additional charge of Rs. 200 will be levied.
Refunds will be processed via same source as the payment mode i.e., If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. However, If the payment mode was Check or DD, we will send you a check (not a DD). Checks will be mailed only to the billing address of the customer.
How do I return an item purchased on www.5by7.in?
Returns are easy, simply follow these steps
Contact us and provide Order ID details.
Customer Support will confirm the return request and will inform you about the pickup process.
Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.